Refund policy

Returns, Refunds & Exchange Policy

At Beetle Krafts, we strive to ensure that our customers receive exactly what they see and expect. Please read the following terms carefully before placing an order.

No Return or Exchange Policy

Beetle Krafts does not offer refunds or exchanges for products once purchased.
To avoid the need for exchanges:

• Exact size, color, and specifications of each product are clearly mentioned in the product description.

• Product images are provided for accurate reference.

We request all customers to thoroughly review product details before placing an order.

Quality Assurance

Every product undergoes a strict Quality Check to ensure there are no defects before it is packed and shipped.

Exceptions – Manufacturing Defect, Damaged in Transit, or Missing Item

If your order contains a:

• Manufacturing defect

• Item damaged during transit

• Missing item from the package

You may raise a complaint within 48 hours of receiving the order by sending an email to beetlekraftssales@gmail.com.

To be eligible for a refund or replacement:

• You must record a video of the unboxing process from the moment the package is opened, clearly showing the defect or missing item.

• Include your order number and the unboxing video in your email.

Our support team will review your complaint and respond within 2–5 working days.

If your claim is approved, we will reach out to initiate the necessary steps for a refund or replacement.

Incorrect Delivery Status

If the tracking status shows “Delivered” but you have not received the parcel:

• You must notify us within 24 hours by emailing beetlekraftssales@gmail.com with your order ID and the subject line “Wrong Delivery Status”.

Failure to report the issue within 24 hours will result in the claim being ineligible for any support or refund.

Refund Processing

If a refund is approved, please allow 4–5 working days for it to reflect in your bank account.
If you haven’t received the refund after this period:

1. Recheck your bank account.

2. Contact your bank, as processing times may vary.

3. If needed, reach out to us again at beetlekraftssales@gmail.com.

Shipping Charges

Please note: Shipping charges are non-refundable under any circumstances, including approved refunds.

Order Cancellation After Dispatch (In-Transit Orders)

If your order has already been dispatched and is in transit, cancellation is still possible by refusing to accept the delivery at the time of arrival. In such cases:

• Do not accept the parcel from the delivery agent.

• The parcel will be marked as “Return to Origin” (RTO) and shipped back to us.

Once we receive the returned parcel at our facility, a refund will be processed within 4–5 working days.

Please note:
For in-transit cancellations, round-trip shipping charges (for both forward and return shipments) will be deducted from the refund amount. This is because the shipping carrier applies charges for both legs of the shipment in RTO cases.